Trustly

Table of Contents

History
Trustly Updates
Pros and Cons
How to Use Trustly in Online Casinos
Regions
Payment Methods
Currencies
Main Benefits
Player Experience
Customer Support
Minimum Deposit and Withdrawals
Security
Licenses
FAQ

History

Trustly, founded in 2008, has rapidly become a prominent digital payment provider, focusing on offering secure, efficient, and innovative solutions for various industries, including the iGaming sector. With its headquarters in Stockholm, Sweden, Trustly has expanded its services across Europe and beyond, catering to millions of customers and partnering with numerous online casino operators across 29 countries. Throughout its history, Trustly has consistently prioritised innovation and customer experience. One of its most significant milestones was the introduction of its Pay N Play solution, which revolutionised the iGaming industry by enabling players to register and deposit funds instantly without the need for a lengthy registration process.

In 2015, Trustly achieved a breakthrough by obtaining a Payment Institution License from the Swedish Financial Supervisory Authority, bolstering its credibility as a trusted payment provider. The company has continued to grow its customer base and expand its footprint, with a consumer reach of 525 million. Trustly's key features, such as its advanced encryption technologies and robust fraud prevention systems, ensure a secure and reliable payment experience for online casino players. Moreover, its commitment to innovation and seamless integration with casino aggregator platforms like SoftGamings has made Trustly a preferred choice for many operators in the iGaming industry.

Trustly Updates

2019 — Trustly merges with PayWithMyBank
2021 — Trustly announces plans to get listed on Nasdaq Stockholm
2022 — Trustly introduces FlexPay, an option to allow merchants to defer settlement dates of debited amounts to a future date

2022 — Trustly teams up with Betway
2023 — Trustly acquires a UK-based Open Banking Payments platform Ecospend

Pros and Cons

Here are the pros and cons of using Trusly.

Pros

Secure system
Instant deposits
No fees
No registration needed

Cons

Bank account required

How to Use Trustly in Online Casinos

To use Trustly in online casinos, players need to follow these steps:

Select an online casino that supports Trustly as a payment method and log in to your account.
Navigate to the cashier or banking section and choose "Deposit" or "Withdrawal."
Choose Trustly from the list of available payment options.
Within the Trustly interface, select your country and bank, then provide your online banking credentials.
Confirm the transaction details, including the deposit or withdrawal amount.
Trustly will process the transaction securely, with deposits typically completed instantly and withdrawals taking a few hours to a couple of days, depending on the casino's processing times.

Deposit limits usually start at $10, but it depends on the casino. Moreover, thanks to the Pay & Play option, meaning users can immediately play without going through the registration process. Just Select the "Pay Now" button, and Trustly will prompt you to choose your bank from the provided list. Log in to your bank using your bank details (BankID), and select the account for depositing funds. Specify the desired deposit amount, confirm the transaction, and the process will be complete.

Regions

Trustly is a truly global service, with access in 29 countries, working with 6,300 banks across Europe and North America, such as Deutsche Bank, Danske Bank, Barclays, Lloyds Bank, ING Bank, Sparkasse, Nordea, and Banco Santander.

Payment Methods

Trustly is a payment provider that handles direct banking transactions much faster than traditional bank wires.

Currencies

Trustly supports all European currencies, including EUR, DKK, and SEK

Main Benefits

Trustly has an entire division dedicated to the development of a premier payment solution in the iGaming industry, offering a range of benefits to operators and players:

Pay N Play® integration

— Trustly's flagship Pay N Play® streamlines the deposit and user verification process. By leveraging its Open Banking platform, players can make instant deposits from their bank accounts while consenting to share data with operators, which in turn facilitates compliance with the KYC requirements and ensures a safer experience for both parties.

Transaction speed

— Trustly enables faster deposits and withdrawals for operators managing multiple brands. It recognises returning players, allowing them to use their previously selected bank account with just one Strong Customer Authentication (SCA) step, speeding up time-to-deposit by 60% and reducing failed transactions and fraud-related costs.

Financial insights

—Trustly provides instant insights into a player’s financial history by summarising nine key data points from the user's bank account. This aids compliance without the delay or intrusion of traditional affordability checks.

Player Experience

Through Trustly, players can deposit funds directly through their bank accounts without disclosing their banking details to operators. The process is conducive to improved security of the transactions, especially given the encryption methods in place. Compared to traditional bank transfers, Trustly provides much faster payment settlements, all the while handling high-volume transactions. With Pay N Play® systems in place, account verification is automatic and immediate since Trustly collects data to verify a player's identity and help you set up the account. The platform has access to that verified data through a direct bank payment via Trustly.

Customer Support

Trustly runs both merchant and customer support services, manned by experienced customer support specialists you can contact by sending an email to contactus@trustly.com.

Minimum Deposit and Withdrawals

Trustly can process payments of as little as €1 and as much as €1.2 million. However, both the customer’s bank and gambling platform can have their own limits in place.

Security

Trustly uses data encryption in transit so that banking credentials are never stored. Only SSL/TLS communication is established through EU-based hosting. What’s more, the organisation implements 7 Web Application firewalls, anti-malware systems, and many other security measures to protect transactions.

Licenses

Trustly is authorised by Swedish Financial Supervisory Authority (Finansinspektionen) and conducts payments in accordance with the Swedish Payment Services Act (2010:751) and Directive (EU) 2015/2366 on payment services (PSD2), allowing it to provide cross-border payment services within the EU/EEA.

FAQ

How does Trustly's Pay N Play feature benefit iGaming users?

Trustly's Pay N Play feature allows iGaming users to register and deposit funds instantly without undergoing a lengthy registration process, providing a seamless and efficient gaming experience.

Are Trustly transactions secure in online casinos?

Yes, Trustly employs advanced encryption technology, such as TLS encryption, that scores an A+ rating on Qualys SSL Labs Test, thus ensuring secure and reliable transactions for online casino players.

Can I use Trustly for both deposits and withdrawals at online casinos?

Yes, Trustly supports both deposits and withdrawals at compatible online casinos. Check the Cashier section beforehand to be sure withdrawals are supported.

Are there any fees associated with using Trustly at online casinos?

Trustly generally provides a cost-effective payment solution. However, fees may apply depending on the specific online casino or the user's bank. It is recommended to review the fee structure provided by Trustly and the casino.

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