Compliance Specialist

• Online casino players’ complaint investigation:
  • Investigate and analyze the complaints filed by online casino players.
  • Gather relevant information and evidence to determine the validity of the complaint.
  • Collaborate with different departments, such as customer support, legal and technical
    teams, to resolve the complaints efficiently.
  • Document the investigation process and maintain accurate records.
• Casino players’ dispute resolution:
  • Mediate and resolve disputes between online casino players and the casino.
  • Act as a neutral party, ensuring fair and equitable resolutions.
  • Provide prompt and effective communication to all involved parties.
  • Follow established protocols and company policies for dispute resolution.
• Players verification process:
  • Conduct thorough verification checks on new and existing players.
  • Review identification documents, financial records, and other relevant information to
    ensure compliance with the KYC and AML regulations.
  • Identify and report suspicious or fraudulent activities to the AML officer.
• Assisting an AML officer:
  • Support the AML officer in implementing and maintaining effective AML procedures.
  • Collaborate on monitoring and investigating suspicious transactions or activities.
  • Assist in preparing and submitting reports to regulatory authorities as required.

• Bachelor’s degree in Business, Marketing, or a related field.
• At least 2 years of customer-related experience in business development, partnerships management, or corporate service management. Experience in online gaming is an advantage.
• Excellent command of the English and Russian languages, both spoken and written.
• Strong presentation, communication, negotiation, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Results-oriented with a focus on achieving and exceeding targets.

• Minimum 1 year of experience as a KYC Specialist or in a similar role, preferably in the iGaming industry of Finance.
• Strong background in customer service, complaint investigation, and dispute resolution.
• Excellent command of the English language, both spoken and written.
• Profound understanding of KYC (Know Your Customer) procedures and regulatory requirements in the online casino industry.
• Familiarity with the AML (Anti-Money Laundering) regulations and practices.
• Excellent analytical and problem-solving skills.
• Attention to detail and ability to perform thorough investigations.
• Effective communication skills, both verbal and written.
• Ability to handle difficult or upset customers and resolve disputes in a professional and empathetic manner.
• Firm understanding of player verification processes and associated documentation.

Please, send your CV with the indication “Compliance Specialist”.